30 Day Risk Free Return on Aquarium Supplies
(Shipping and delivery fees are non-refundable)
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Items that are in original unopened packaging (unused) can be returned for full refund of product price within 30 days of original purchase. Up to 90 days after original purchase, item can be returned for store credit that can be used anywhere on the site or in store.
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Opened but Unused items with original packaging and components can be returned within 30 days but will be charged a 15% restocking fee. This fee will be deducted from your refund.
Live Animals DOA policy
(Shipping and delivery fees are non-refundable)
All of our fish are quarantined (most with medication) and observed for parasites/protozoan and bacterial infections for a minimum of 3 days before shipping. Eating habits and swimming behavior are also observed. Any fish that aren't eating, showing normal swimming behavior and showing any signs of infection are not cleared for shipping. This is not a complete quarantine. We encourage all hobbiest to practice there own quarantine procedure. We do not guarantee any of the animals to be completely free of all parasite/protozoan/bacteria.
Live Arrival Guarantee
If your animal arrives dead please email us a picture in its original packaging within 4 hours of delivery to start a claim. If claim is approved, we will issue you a store credit for the full amount of the product (less shipping fees) to be used anywhere on our site or in store.
24hr Stay Alive Guarantee of coral
Please take a picture of your coral when you first place it in tank after arrival and acclimation. If it dies within 24 hours of arrival, take another picture of the dead coral in the same location in tank before removal. To start a claim, email both pictures to us. If claim is approved, we will issue you a store credit for the full amount of the product (less shipping fees) to be used anywhere on our site or in store.
Expert Only animals
Animals marked as expert only are only covered under "Live arrival guarantee"